Withdrawal & Product Returns

Did you receive a product and wish to return it? Flexible.gr is here to offer you very simple and easy ways of service. So if you belong to one of the following cases for the product you bought, you can request its return. The return process is simple, easy and immediate. As long as you follow the relevant procedure described below for the case in which you fall: Return due to exercise of the Right of Withdrawal (according to article 3 of law 2251/94 as in force) If you are a natural person (consumer) and your purchase is for personal use only, then you have the right to withdraw without giving any reason within 14 calendar days of delivery to you, returning the product to us.

The right of withdrawal is valid if:

- the product is in its original condition, with all the accessories and the accompanying forms
- the relevant statement is made before the expiration of 14 days from its delivery to you

Shipping charges:

the return is made by your own means and cost within 14 calendar days from the day of your relevant Withdrawal Statement (either you return it to the place we indicate to you, or you send it by a carrier).

Check & Refund:

If within this period the product is received by us, and after checking and ascertaining its good condition according to the above, we will refund you in full the price you have paid for the specific purchase, in the same way that you had paid the no later than 14 days from the day it is sent to your Withdrawal Statement.

FOR THE RETURN OF THE PRICE in the context of product return:

In the event that in the context of the above (eg in the case of withdrawal), we will make a payment to you of the original price, it is clarified that:

- If the payment was made by you using a Credit or Debit card, our COMPANY is obliged to inform the Bank about the cancellation of the transaction and the Bank will proceed in accordance with the terms of the contract signed between the customer (you) and his Bank. Following this information, the Company does not bear any responsibility for the implementation of the terms of the aforementioned contract between the customer and the Bank as well as for the time and manner of execution of the reversal of the said transaction.

- In case the payment of the price has been made in cash or Bank transfer or cash on delivery, in order to return the said amount, you will indicate on your part a Bank account (sending proof that you are the beneficiary of it) to which the deposit will be made. return of the product price.

Terms and conditions for exercising the right of Withdrawal

The right of withdrawal can be exercised no later than fourteen (14) calendar days from the receipt of the product by you so that it is considered timely and does not need any additional justification from you.

A condition for the valid exercise of the right of withdrawal is that the product is in its original condition, its packaging is genuine, in excellent condition, not damaged or incomplete or with obvious signs of wear and includes all accessories, any gifts, accessories products and materials.

In case the product has lost its value due to mistreatment which goes beyond the simple examination of the functionality and characteristics of the product, you will have to compensate with monetary compensation the reduction of its value. In this case, the specific monetary compensation will be deducted from the amount that we will return to you. In any such case of netting you will be informed before the credit and refund process is completed. Especially in the case of components or spare parts and in those where the material requires appropriate know-how for both its selection and installation and which can not function as a stand-alone unit, it is considered that the unsealing of its packaging automatically implies that it has lost at least 50% of its commercial value and in case of withdrawal will be credited according to 50% or less of the invoicing value.

You should also be aware that our company is not responsible for any loss or destruction of any data or other items stored on the returned device and you must ensure before sending the product that there is no data in it and it is in the original / factory condition.

Exceptions to the Right of Withdrawal:

The right of Withdrawal does not apply to cases that are excluded from the current legislation and case law, such as. products that have been made for you to your own specifications and / or are clearly personalized, products that by their nature are, after delivery, inextricably mixed with other elements, services that have already been performed and / or if you have obtained digital content from us products not eligible for refund for health or hygiene reasons if they have been unsealed or may soon be damaged or expire, as well as audio or visual recordings of consumable printers, programs and software having unsealed

Withdrawal Form :

In order to return a product for this case, you must fill in the relevant "Withdrawal Form" by clicking here

Return due to delivery of incorrect product

In case the product we sent you is different from the one you ordered, you can return it within ten (10) working days from its delivery to you free of charge. The return of the product, in this case, can be done only if the product is in its original condition and with completely authentic intact packaging.

Shipping charges:

The return for the specific cases is made at our cost with the basic condition that you have previously contacted the Customer Service Department, in order to then send you the correct product.

Money return:

FOR THE RETURN OF THE PRICE in the context of product return: In the event that in the context of the above, we will make a payment to you of the original price, it is clarified that:

Return Form:

In order to return a product in this case, you must fill in the relevant "Return Form" by clicking here

Return due to a fault

In case you wish to return a product you bought because you consider it defective, contact our Customer Service Department to notify you of your case and receive all the necessary and necessary directions and information. If a product is declared defective by you, our company expressly reserves the right to pre-diagnose the product as defective by the relevant technicians.

Refusal to accept your repair

in case you do not receive the product from the Service within three months from the date of sending it to the Service, it is considered that you relinquish its ownership as well as any claim for compensation.

RETURN ADDRESS

All the above mentioned returns will be made after contacting the Customer Service Department