Terms & Conditions

This concerns the terms of use of the electronic online department store for the sale of goods www.flexible.gr. The promotion, presentation, sale, transfer, storage, delivery and any return of the products displayed on this website and sold through it, as well as the protection of your personal data and the security of its users' transactions are strictly governed by these terms of use , who are permanently posted on it for irrefutable disclosure to all its users.

Your navigation to www.flexible.gr as well as the realization of any transaction or communication with our company means the unconditional acceptance of these terms of use Our company reserves the right to modify at any time and without prior notice any: a) part or all of these terms of use, b) part or all of the content of www.flexible.gr and c) part or all of the external appearance (interface), structure or composition (configuration) of www.flexible.gr, as well as its technical specifications.

The company also reserves the right at any time, unjustifiably and without prior notice to the user or consumer or visitor or member of www.flexible.gr to cancel, suspend or terminate the operation of www.flexible.gr.

The user or consumer or a visitor or member of www.flexible.gr recognizes and unreservedly accepts all the above with only the navigation and / or use of the services of www.flexible.gr.

The online store www.flexible.gr promotes, promotes and resells the products of the suppliers with which our company cooperates with a relationship of non-exclusive and / or exclusive representation. The company reserves the right to freely choose the products it promotes on www.flexible.gr and to modify, renew and / or withdraw them at any time and without prior notice. The same applies to its pricing policy, any offers and discounts which it can freely choose as well as modify, renew and / or withdraw without prior notice.

www.flexible.gr is a department store that cooperates with a variety of suppliers, importers and manufacturers (foreign and domestic) in order to bring you a very wide range of products and in fact at the best possible prices. Therefore, although we take every possible measure for the availability of our products as it appears on www.flexible.gr, there is a case that a product displayed on www.flexible.gr is not finally available or is not available within the delivery time that refers to www.flexible.gr for reasons that do not fall within our sphere of influence. For this reason and in order to fully inform you and protect you as much as possible from unforeseen events, the orders are completed as follows:

a) Send a request for order: You can navigate in our online store, freely choose through www.flexible.gr the products of your choice and place them in your shopping cart. Then, following the "steps" that are indicated to you each time, you should proceed with the sending of your request for order to our company. In order to provide you with the best and most complete service and to facilitate your future purchases during your first order, you register as a user of www.flexible.gr by filling in all your personal information requested in the respective registration form. Then, each time you complete your purchases, you fill in all the details of your order request that appear on the order form. All information sent to our company falls under the strict policy of protection of your personal data that our company adheres to and is collected and processed with complete security and diligence and only with your explicit consent provided by sending the above form. In any case, every time a request for order is sent to our company, you must first have accepted these terms of use which govern the transactions between us in their entirety. Upon sending your request for order, an automated message appears containing the details of the order request that our company will receive, which will be sent to you at the e-mail address you have stated to us. Your requests are received by us subject to the availability check of the products included in your order request, which check takes place after the start of the following processing stage. At the stage of receiving your request and the automatic viewing of the content of your order request, the processing of your request by our company has not started yet.

b) Processing request for order: If your order request is sent in working hours and days, ie from 09.00 to 15.00 and from Monday to Friday then you will receive an immediate message to the e-mail address that you have told us that your request is in processing stage by our company. Otherwise you will receive this message within the next business day. During the processing of your request, the availability of all the products included in your order request is checked. In case there is availability of all the products included in your request within the delivery time mentioned in our online store then you will be sent a message to the e-mail address you have stated that will confirm your order and include all its details . The shipment of the products will then be made according to the delivery schedule of our partner transport or courier company.

In case one of the items you placed in the order is not available and / or that a product will be available after the delivery time listed in our online store, then he will contact you at the phones or e-mail that you have stated, an employee from the customer service department of our company in order to consult with you for any modification, correction, cancellation of your order request. If it is not possible to communicate with you in this way, you will be sent an e-mail to the email address you have given us in order for you to contact us. If neither of the two communications becomes possible (for any reason) within 10 days of sending your order request, your request will be automatically canceled and you will have to send us a new request again. In any case, after contacting you, it will be sent to the e-mail address where you have stated a confirmation of your (new) order with all the (new) information contained therein. The shipment of the products will then be made according to the delivery schedule of our partner transport or courier company.

In order to provide you with the best and most complete service, our company has a choice of payment method for the products you are interested in buying, which, as analyzed and below, is related, among other things, to the processing time of your order request and / or time of sending the product to you. Once you have decided which payment process suits you, select the corresponding payment method at the appropriate point of your order request form and enter your necessary details if needed. The collection and processing of the payment details that you send us fall under the strict policy of protection of your personal data that our company adheres to and are collected and processed with complete security and diligence and only with your consent provided with the sending of your order request. . Especially for credit card payments, all the necessary security measures are taken in cooperation with the cooperating financial institutions, which ensure the maximum possible protection in your electronic transactions and secure your payments. The payment methods are specifically the following:

a) Cash on delivery: If you have chosen cash on delivery, then you must pay the corresponding price upon receipt of the product from the carrier of our choice.

b) In a bank account: If you have chosen as a method of payment the deposit in a bank account, then you will have to discount your order in order to start the process of processing your order request and the commitment of the products included in it by us, in a from our company accounts that appear on the order form and in the e-mail that you will receive as soon as your order is processed, stating your order code as a reason. Then you should send us a copy of this deposit either by fax to 2316022822 or by e-mail at info@flexible.gr. After receiving a valid copy of the total amount, the order processing and confirmation process is followed and the relevant emails are sent to you. In case of non-receipt of a copy within 7 calendar days or non-receipt of a valid copy of the deposit of the entire amount, your order will be canceled free of charge and the contract of sale will be considered as never drawn up. A cancellation message will be sent to you at the email address you provided. In case of cancellation or modification of your order before the shipment of the product (s), an interest-free refund procedure will be followed, after contacting you by phone in order to give us the bank account number to which you wish to make the deposit.

c) By credit card: www.flexible.gr accepts Visa and Mastercard credit cards. The credit card must have been issued in the name of the person submitting the order. In case the order is made in the data and on behalf of a company then the credit card you use must be corporate, ie it has been issued in the data of the respective company. Once you have chosen the credit card as a payment method, the process will be carried out and completed through our trusted partner - a banking institution that provides all the security guarantees of electronic transactions. In particular, your transactions in our online store are protected by top online security systems. Before confirming your order, your credit card will be pre-approved with a commitment of the total amount in order to make the corresponding commitment of the product (s) that we will send you. This commitment will be valid for 6 days, and in case for any reason your order is not completed, it will be canceled automatically. For some credit cards that are not technically feasible the pre-approval will be made at this stage the final charge of the total amount.

In case the pre-approval or the final charge of the total amount is not possible then they will contact you on the phones that you have notified us through your order request, an employee from the customer service department of our company in order to consult with you on this subject. If it is not possible to contact you in this way, you will be sent an e-mail to the email address that you have notified us through your order request in order for you to contact us. If neither of the two communications becomes available for any reason within 10 days of sending your order request, yourorder request will be automatically canceled and you will need to resend the request to us. In this case, however, you will be sent a relevant message to cancel your order request to the email address you have stated to us. In case of successful pre-approval,the final charge of your card is made by sending the products to you.

By confirming your order, you will be informed about the delivery time of your products. In any case, your order will be sent to you by our company or by a cooperating carrier during working hours and days (Monday - Friday, 09: 00-19: 00).

The company is not responsible for any delays due to force majeure or events beyond its control. Indicatively, it is not responsible for causes of delivery delays due to delays at customs, intermediate loading - unloading areas, strikes of means of transport or other types of strikes that affect the delivery of products by our suppliers, etc. In case of any delays, our company will make every effort to contact you with the information you have provided in order to inform you and consult with you about the new delivery or delivery of another product. Although we have taken every possible care to inform you regarding the lack of availability of a product, there is still the possibility of an unexpected shortage or non-availability of the product from our suppliers, even after confirmation of your order.

In this case, our company will again make every effort to contact you with the information you have provided in order to inform you about it and to consult with you about the new delivery or delivery of another product or the cancellation of the order at no cost and for both parties and the interest-free refund of any money that may have been paid within a reasonable time.

You have the right to return the product you received within 14 calendar days from the day you received it at absolutely no cost other than return costs (courier, shipping, postage or other) which will be done at your own risk and expense. To exercise your above right of withdrawal you can use the online withdrawal form and send us your request as well as contact us by phone at 2316022822.

It is clarified, however, that the exercise of the above right (dispatch of the request and the product) must take place no later than the above days (proof of dispatch date: the stamp of the courier or the post office or in any other case the day of receipt of the product in our warehouses).

Prerequisites for exercising the right of withdrawal is that the product has not been used and any other labels or packaging or markings (eg stickers, brand marking, etc.) that have the products on them have not been removed. Also, all items should be returned in excellent condition received without damage, without any defects (subject to the return of defective product, complete and in their packaging) for items received in special packaging - eg fragile products - should be returned in their special packaging), while it should also be accompanied by all the necessary documents.

-Exceptions to the Right of Withdrawal: The right of Withdrawal does not apply to cases that are excluded from the current legislation and case law, such as. products that have been made for you to your own specifications and / or are clearly personalized, products that by their nature are, after delivery, inextricably mixed with other elements, services that have already been performed and / or if you have obtained digital content from us products not eligible for refund for health or hygiene reasons if they have been unsealed or may soon be damaged or expire, as well as audio or visual recordings of consumable printers, programs and software having unsealed

Our company takes every possible measure so that all products (regardless of type) are specially and carefully packaged in order to reach you without damage. Our company also knows that among its products are included fragile and / or sensitive items and for this reason it takes all the necessary measures (in cooperation with its suppliers and carriers) so that these items are sent in special packages that fully protect them from damage during transport and / or storage. In very rare cases, however, there is a risk that one of these products will wear out when shipped to you. Also in very rare cases there is a case to receive a product with a defect.

For this reason and regardless of your above right of withdrawal which is not affected, we invite you to check the products upon receipt.

In case you receive the product without expressing any specific reservation, it means that you have unreservedly received the product from our company.

However, if at the time of receipt you find that there is damage and / or a defect in the product then you can return the product or part of the product that is defective or has damage to the carrier who delivered it to you at no charge to you.

Then you can inform us by contacting us at e-mail info@flexible.gr choosing if you wish to be sent a new one to replace or if you wish to cancel the order, in which case the money you may have paid will be refunded. In case you wish a new product to be sent to you for replacement, we will send you an immediate message confirming your new order.

Return due to delivery of incorrect product In case the product we sent you is different from the one you ordered, you can return it within ten (10) working days from its delivery to you free of charge. The return of the product, in this case, can be done only if the product is in its original condition and with completely authentic intact packaging.

Shipping costs: the return for the specific cases is made at our cost with the basic condition that you have previously contacted the Customer Service Department, in order to then send you the correct product. Refund: FOR THE RETURN OF THE PRICE in the context of product return: In the event that in the context of the above, we will make a payment to you of the original price, it is clarified that:

- If the payment was made by you using a Credit or Debit card, our COMPANY is obliged to inform the Bank about the cancellation of the transaction and the Bank will proceed in accordance with the terms of the contract signed between the customer (you) and his Bank. Following this information, the Company does not bear any responsibility for the implementation of the terms of the aforementioned contract between the customer and the Bank as well as for the time and manner of execution of the reversal of the said transaction.

- In case the payment of the price has been made in cash or Bank transfer or cash on delivery, in order to return the said amount, you will indicate on your part a Bank account (sending proof that you are the beneficiary of it) to which the deposit will be made. return of the product price.

Return Form: In order to return a product for this case, you must fill in the relevant "Return Form" All the above returns will be made after contacting the customer service department of Flexible.gr

It is possible to cancel your order in the following cases: a) Before sending and receiving the product: The cancellation is possible by sending an e-mail to the email address info@flexible.gr or by phone at 2316022822. b) Upon receipt of the product: You can exercise your right of withdrawal within 14 calendar days.

a) Use and operation of www.flexible.gr: Both parties (company and consumer) are committed to the correct and based on good faith and business ethics use and operation of the website. In order to have correct and complete access to www.flexible.gr, the JavaScript language must be activated in the browser as well as the ability to download cookies. To use www.flexible.gr you must have a version of Internet Explorer over 6 or a version of Mozilla Firefox over 3.5 or some other corresponding version of web browser. It is also recommended that you use the latest versions of browsers as well as Adobe Flash Player to display additional graphics. The user or consumer or visitor or member of www.flexible.gr acknowledges and accepts that in order to use some of the services of www.flexible.gr he may need to download (download) on its PC some upgraded electronic programs. The company takes all the necessary measures for the continuous and uninterrupted operation of www.flexible.gr, but retains the exclusive right and the consumer accepts it, to permanently or temporarily suspend the operation of www.flexible.gr with or without notice to them. users / members and visitors of www.flexible.gr. In any case, the user or consumer or visitor or member undertakes the obligation and accepts that they will not use www.flexible.gr for sending, publishing, sending by e-mail or transmitting in other ways any content that is illegal, harmful, threatening, offensive, disturbing, defamatory, defamatory, vulgar, obscene, libelous, violates someone else's privacy, shows empathy, or expresses racial, ethnic or other discrimination, may cause harm to minors in any way infringe any patent, trademark, trade secret, copyright or other proprietary third party, contains software viruses or any other code, files or programs designed to interrupt, damage, destroy or equip the operation of any computer software or hardware, whether intentionally or unintentionally, in violation of applicable Greek and Community law and its provisions, may harass third parties in any way and any content is used to collect or store personal data about other users.

b) Content www.flexible.gr: The company takes every possible care for the correct publication and display of information regarding the products it promotes through www.flexible.gr. However, our company is not responsible for any errors in the operation of the online department store in the listed and displayed information, such as the indicative price, availability, photo, type, etc., which may be indicatively due to technological failures. or errors, typographical and / or "human" errors and / or incorrect information from suppliers, even through negligence. If you find an error before or after the completion of your order, we invite you to send a relevant e-mail to info@flexible.gr or contact us at 2316022822. In any case, if you find an error we invite you to do not send an order request before notifying our company to clarify this issue. The retail prices of the products are mostly determined by the suppliers. Nevertheless, our company follows a free pricing policy based on its commercial strategy, always within the framework of the provided legislation, especially the provisions on protection of competition (fair and unfair). Therefore it is possible to find a difference in the prices of products sold on www.flexible.gr from other similar products sold in other points of sale, given that our company from time to time makes product offers or other promotions at any time deems it necessary. Also, the company reserves the right and the user or consumer or visitor or member of www.flexible.gr accepts it, to modify the listed prices and to change and / or withdraw the offers at any time with or without prior notice of users or consumers or visitors or members of www.flexible.gr.

The entire content of www.flexible.gr, except for those data that belong to third parties, e.g. copyrights of third parties, collaborators, organizations, etc., ie indicative and not restrictive texts, photographs, drawings, commercial and financial data, programs, archives of all kinds, marks / logos, format (lay - out) of www.flexible.gr etc. are the intellectual property of the company and are protected by the relevant provisions of Greek and European law and the applicable international copyright conventions. In no case should their appearance and promotion on www.flexible.gr be construed as a transfer and / or assignment of their license and / or right of use. Based on the above, therefore, the complete or partial copying, distribution, transfer, processing, storage, reproduction, republishing, modification and any related action on the above data without any explicit prior written consent of the company is expressly prohibited. Otherwise, the above actions may constitute an infringement of the intellectual and industrial property rights of the company, which reserves the right to claim any positive and negative damage caused to it in accordance with the provisions of applicable law. The user or consumer or visitor or member of www.flexible.gr accepts and acknowledges that the company has the ability to commercialize (either by itself or by third parties) all the data displayed on www.flexible.gr as well as the modification of these data whenever he wishes with or without prior notice of users or consumers or visitors or members of www.flexible.gr.

a) Correct registration of personal data: Because your personal data and the contact information you provide at www.flexible.gr are extremely important for the execution of your electronic transaction with us because, as you know, these are, among others, the unique way of contacting our company with you for the execution of its obligations to you as well as the orders, you must be sure that the information you have given us is absolutely correct. Our company takes every possible care to receive from you your correct information and for this reason we ask you at the end of completing your information to re-check this information and then send it to us with your explicit consent. Therefore, our company does not bear any responsibility in case any of its contractual or legal obligations are not fulfilled correctly and / or in a timely manner due to the sending of incorrect personal information by you. In particular, any notice that will be made to the email address you have given us (eg for lack of product availability, etc.) will be considered valid even if it is not delivered to you due to an error in the information provided by you. The same applies to the communication and shipping address of the products as well as to the contact telephones. In any case, you are obliged to update your data again every time a change occurs in them.

b) Registered users: In order to better serve you and facilitate your future purchases, you should register as users of www.flexible.gr when you first send an order request to our company. The data you fill in the special form at www.flexible.gr remain in the system of our company. Therefore, during your first visit order request, you are asked to open an account with us and create a user profile using your unique security codes (username & password). This way you create your own unique page (registered user page) which records the history of your purchases, you can keep track of the status of your new order request, the stage of delivery of the product you have ordered, etc. When you register as registered users the company may also you as registered users agree to install a system of session cookies solely for your identification and your transactions to create your history as a customer that appears on your personal page and is visible only to you. The above session cookies have the sole purpose of serving the best management of your profile and your transactions so that you do not have to declare your details from the beginning every time you visit www.flexible.gr. Session cookies are deleted as soon as you are logged out by a registered user.

c) Privacy policy: The issue of protection of your personal data is for our company a very serious issue that is treated as a top priority. Your personal data is collected by our company exclusively and only in the context of conducting transactions with www.flexible.gr and our communication with you for the completion of your orders, your invoicing, the facilitation of deliveries, the general execution of your orders, the service of your requests as well as the sending of informative messages in relation to our products and services. All your personal data which are collected through the special electronic form of www.flexible.gr are the absolutely necessary for the performance of the above services by us and are subject to your full and unconditional consent or consent which is provided by sending your personal data to us. It goes without saying that you are able to access your data at any time as well as request the immediate deletion of your data, as well as your deletion as registered users. In any case, your data is kept by our company only for as long as you are a registered user of www.flexible.gr and / or for as long as your transactions are performed with us and are deleted as soon as you are deleted as a user and / or the transaction is completed together your. Also during your visit to www.flexible.gr it is possible to install session cookies on your PC in order to be able to record the items you place in your shopping cart, even before you register as a registered user in order to send your order request.

Your personal data is not disclosed to any third party and is managed exclusively by our company. The only exceptions are the data related to the execution and settlement of electronic payments via credit card carried out by our trusted partners - financial institutions that follow all the appropriate security procedures to secure your information and the data that are absolutely necessary for the execution. of your order (transport, storage, etc.) from the companies that cooperate with us. However, all your data is protected and managed in accordance with the terms and rules of Greek law, and our company strictly follows all the rules established by the relevant legal framework. Within the framework of the above legislation, the information held by our company may be disclosed to third parties, competent authorities, prosecutors or other administrative services only in accordance with the rules and provisions provided by the respective regulatory framework. Also, all your data, data and transactions are governed by the principles of confidentiality of communications (electronic and non-electronic) and commercial transactions and all appropriate measures are taken to protect and ensure their confidentiality during transmission and / or and execution of transactions. The user or consumer or visitor or member of www.flexible.gr should also safeguard the confidentiality of his data and not make disclosures to third parties (even through his negligence) or grant the use of his data by third parties. It is also recommended to change the user password (password) at regular intervals. The company reserves the right for any damage due to breach of the above obligations of the user or consumer or visitor or member of www.flexible.gr. Finally, in order to complete the ordering process, you accept the sending of automated or personalized e-mails both directly to your PC and in person to the e-mail address that you have notified us, as well as any telephone communication to the telephones you have notified us from an employee of our company.

Our company recognizes as a major issue the issue of data security and transactions and therefore takes all necessary measures to ensure them. The website protects its members from any data interception with the method of data encryption.

Customer information is not disclosed to third parties and during your browsing of the website they remain encrypted and therefore not visible to unauthorized third parties. Encryption is valid in all stages and all procedures of transaction and sending of your personal data - data to and from www.flexible.gr.

The data remains encrypted and is not disclosed to any third party. The codes used for your identification are a) the Password (e-mail or username) and b) the Personal Security Code (password), which every time you enter them provide you with absolute security access to your personal information . You can change the above codes whenever and however often you wish. The only one who has access to your data is you through the above codes and you are solely responsible for maintaining their confidentiality and concealment from third parties. In case of loss or leakage you must notify us immediately, otherwise our company is not responsible for the use of the secret code by an unauthorized person. For security reasons, we recommend that you change the above codes at regular intervals and avoid using the same and easily traceable codes.

The user or consumer or visitor or member of www.flexible.gr fully and unreservedly accepts the exclusive right of the company to stop using his / her passwords to the services of www.flexible.gr and to stop the provision of content and information of www.flexible.gr whenever it considers that these terms are violated. It may also terminate, suspend or modify the operation of www.flexible.gr in whole or in part, permanently or temporarily, at any time, with or without prior notice to the user or consumer or visitor or member of www.flexible.gr.

The company and its partners make every effort, within the framework of the technological control that they carry out at regular intervals, so that the services, the content and the transactions of www.flexible.gr are carried out smoothly and without interruption and the high level is maintained. security it has.

It is not responsible, however, in the event that for any reason, including the case of negligence, the operation of www.flexible.gr is interrupted or it becomes difficult and / or impossible to access it / or if, despite the observed security measures, they are located " or other malicious software and transmitted to the user / visitor terminals, or if unauthorized third parties interfere in any way with the content and operation of the website, making it difficult to use or causing problems in its proper operation or stealing information related to personal data of customers and registered users of www.flexible.gr. Furthermore, the company bears no responsibility regarding the consumer's communication with third parties that may be advertised on www.flexible.gr, while it is not responsible for any issue arising from the possible conclusion of any commercial transaction between the user / member and the third advertiser.

Also, our company is not responsible in any case for any claims of legal or civil and / or criminal nature or for any damage (positive, special or negative which is indicative and not restrictive, divisive and / or cumulative loss of profits, data ,lost profits, monetary satisfaction, etc.) from users or consumers or visitors or members of www.flexible.gr or third parties for reasons related to the operation or not and / or the use of www.flexible.gr or / and inability to provide services and / or information available from the company through www.flexible.gr and / or from any unauthorized interventions of third parties in products and / or services and / or information available through it and / or created gaps security.

In any case, however, and if any of the above is due to a proven deceit of the company, the company is only responsible for covering any positive loss of the injured party that comes from and is directly related to the above and the deceit of the company. Likewise, all liability restrictions listed in these terms of use are recognized and accepted by the user or consumer or visitor or member of www.flexible.gr in their entirety as valid and in accordance with good faith and business ethics.

www.flexible.gr may contain references to websites, for the content and services of which the company is not responsible, nor does it guarantee their permanent and secure accessibility. Therefore, for any problem that occurs during the visit / use of these websites, the user / visitor must go directly to the respective websites, which have the sole responsibility for the correction of this problem. The company should in no way be considered to accept or adopt the content or services of the websites and pages to which it refers or to link to them in any way. For any problem that arises during the visit of the websites, the administrator / owner of this website is solely responsible.

For any dispute that may arise regarding the operation and use of the site, if it is not possible to settle it by consensus, competent courts are appointed the Magistrate Court of Veria and the Court of First Instance of Veria. For any dispute regarding the interpretation and application of these terms and conditions as well as for any other issue regarding the use of www.flexible.gr, Greek Law is applicable.

If one of the above terms is or becomes invalid, the remaining terms of this contract will not be affected. These terms of use may be modified at any time by the company with or without prior notice. Any modification of the terms is valid by posting it on www.flexible.gr

Any delay in the exercise by the parties (company and consumer) of part or all of the rights deriving from these terms shall not result in the weakening or waiver of that right which may be exercised at any later stage and at the reasonable discretion of the beneficiary, unless a specific deadline is set out in this text or in the law. The user or consumer or visitor or member of www.flexible.gr states that he has read these terms which he accepts in their entirety and that he acknowledges that they govern all the services provided by www.flexible.gr throughout navigation to / transaction with www.flexible.gr.